AI THAT MOVES WORK
Your best people are still reading, sorting & routing messages.
AI could be doing that.
Aportio uses AI to understand the messages and conversations coming into your business, apply the right logic, and move the work into action.
UNDERSTAND
READ
DECIDE
ACT
The results speak for themselves.
Before InboxAgent, half the team triaged emails. We’ve cut that in half - because it does what other tools can’t. Our team is now doing more meaningful work.
GM of Services, Large NZ IT MSP
InboxAgent’s cleanup cut alert-driven tickets by a massive 88%. Engineers no longer waste hours matching thousands of alert tickets.
Operations Manager, Australian IT MSP
It's collated all of our inboxes and folders into one very user-friendly place, so we can find and action urgent emails first and get back to our guests as quickly as possible.
Reservation Supervisor, Australian Hospitality & Tourism group
Within the first hour of go-live, InboxAgent cleared junk our engineers no longer have to check - that one feature alone pays for InboxAgent!
Managing Director, Boutique US Outsourced IT provider
THE GAP BETWEEN SYSTEMS
Where is work still harder than it should be?
The systems are already there. The manual effort between them is what Aportio removes.
IT HELP DESKS
Email is still taking engineers away from engineering.
Reading, interpreting and dealing with repetitive email management still consumes too much skilled time.
SHARED INBOXES
Everyone can see the inbox. Who owns the work?
Orders, complaints, bookings and requests can still disappear in plain sight.
IT SALES
Your sales team should not need an engineer to build every quote.
To stay relevant in an AI world, MSPs are providing more and more complex solutions that need a tech to sell it.
INSIGHTS
Your customers are telling you what is wrong. Can you hear all of them?
The evidence is buried across thousands of emails, calls and chats.
Meet the products:
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InboxAgent
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Workbench
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EzyCatalog
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Insights
AI ISN’T ONE JOB.
One AI tool won’t fix every kind of work.
The work slowing down an engineer is not the same as the work buried in a shared inbox. The expertise holding up a sale is different again. And the signals hidden across thousands of customer conversations are another problem entirely.
So Aportio puts AI to work where the work is actually happening.
INBOXAGENT FOR IT HELP DESKS
Your engineers weren’t hired to babysit inboxes.
Your PSA may receive the email. InboxAgent tackles the manual work that is still left behind.
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User and alert emails still arrive inconsistent, incomplete and noisy.
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Extract context, apply your logic, consolidate noise and create or update the right record.
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With 70% fewer alert-driven tickets and 2-4 minutes saved per email - verified.
WORKBENCH FOR SHARED INBOXES
Your shared inbox is full. Is the work getting done?
The email arrived. That does not mean it was owned, understood, answered or acted on.
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Forwarding, re-reading, chasing, unclear ownership and no consistent view of what is waiting.
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Add understanding, ownership and action directly in Outlook.
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Customer service, accounts, orders, bookings, sales, procurement and operations.
EZYCATALOG FOR COMPLEX MSP SALES
Your sales team shouldn’t need an engineer to build every quote.
Complex IT should not require a complex sales process.
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Discovery, scope, pricing and delivery rules live in a few heads and spreadsheets.
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Guide discovery, configure the right offer and preserve delivery guardrails.
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Move more opportunities forward before scarce technical expertise needs to step in.
APORTIO INSIGHTS FOR CUSTOMER SERVICE
Your customers are telling you what is wrong. Can you hear all of them?
The signal is already there, buried across thousands of emails, calls and chats.
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Complaints, friction, sentiment and root causes are already showing up in real conversations.
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Analyze email, phone and chat together to surface themes, sentiment, trends and root causes.
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Give leaders a broader evidence base without another manual tagging exercise.
Built to work inside the systems you already trust - and know how to use.
Aportio adds intelligence around your existing systems without asking you to replace the stack that runs the business.
SECURITY
ISO 27001 / PEN TESTS
Information security controls are built into how Aportio operates, supported by independent penetration testing.
ARCHITECTURE
AZURE (Primary) or AWS (alternative)
A flexible cloud architecture in multiple global locations, designed to fit enterprise and MSP environments.
PLATFORM
LLM-AGNOSTIC BY DESIGN
The intelligence layer is not tied to one model. Aportio can evolve as models and customer requirements change.
APORTIO’S SOLUTIONS WORK WITH YOUR SYSTEMS:
Microsoft Outlook |
PSA Systems |
ITSM Systems |
Contact Center (CCaaS) Software |
CRM Software |
Microsoft Outlook | PSA Systems | ITSM Systems | Contact Center (CCaaS) Software | CRM Software |
YOUR NEXT STEP
Find the work your people shouldn’t still be doing.
Start with the inbox, workflow, sales process or customer conversations creating the most friction today.