Customer service and IT teams waste thousands of hours on manual tasks - triaging emails, routing tickets, handling repetitive queries, and building complex service quotes. It slows response times, drives up costs, and frustrates customers.
Aportio fixes this with AI-powered email management, conversation analytics, and service estimating automation. Our tools streamline IT service desk operations, improve Customer Service productivity, and deliver accurate answers faster - all while integrating with your CCaaS, CRM, or PSA systems like ServiceNow, Salesforce, Autotask, and more.
Customers still choose email because it’s simple, deeply embedded, and effective. With Aportio’s automation, email becomes faster, smarter, and more accurate - eliminating bottlenecks and surfacing insights you can use to reduce churn, improve customer satisfaction, and boost team productivity.
From InboxAgent’s AI email triage and routing, to Conversation Insights that reveal root causes, to EzyCatalog’s fast service estimation, we deliver plug-and-play tools that require no major upgrades and deliver measurable results from day one.
Our leadership team brings decades of experience in IT, customer service, operations, sales, marketing, and finance - giving us the expertise to solve real problems, scale fast, and deliver outcomes that matter.
Who we are
AI Email Automation, Conversation Insights, and Service Quoting for IT and Customer Service Teams
Meet the Team
Scott Green: Co-Founder & CEO
With 35 years in the IT industry, Scott leads Aportio’s product vision and operational strategy. An NZ Reseller News Hall of Fame inductee, he has built a career delivering solutions that drive measurable business outcomes, improve service delivery, and strengthen customer relationships.
Susan leads Aportio’s customer experience, marketing, and customer growth strategy. With extensive experience in outsourced service provision and end-customer organizations, she ensures every AI solution we deliver aligns with real-world Service Desk and Customer Service needs. Her expertise spans leadership, commercial management, and financial operations.