Eliminate Manual Triage, Accelerate Resolutions
AI Email Agents for IT Service Desk Teams
Automatically classify, route, and log incoming IT support emails into your PSA or ITSM tool - reducing triage time by 50-70% and boosting resolution speed.
Your engineers weren’t hired to babysit inboxes.
Let Aportio’s AI triage, classify, and route every user and alert email accurately, so your engineers can get back to fixing real problems.
You can keep wishing email would disappear …
Or you can fix it so it feels like it has.
Up to 70% of IT support tickets still arrive by email.
We’ve seen the gaps in every other email management tool, and built InboxAgent to actually fix the inbox.
InboxAgent triages, cleans, and logs every email into your PSA instantly.
More accurately, consistently, and faster than your best engineer.
What Makes InboxAgent Different?
Small Step, Big Impact
InboxAgent installs quickly and delivers measurable results in just weeks. An easy automation win your team will thank you for.
Smarter Classifications
InboxAgent ensures your classifications are always accurate – correcting inconsistencies & errors in human classification.
Complete Information
InboxAgent reads the entire email, not just the subject line, so the right contact is chosen & every field is filled out correctly and completely.
No more duplicates
InboxAgent detects duplicates – even without ticket references. Related alerts are grouped into a single ticket, and can auto-close when resolved.
System2System
Stop manually matching ticket numbers across different systems. InboxAgent automatically correlates tickets so your engineers don’t have to.
Flexible Email Responses
Build automated email replies with ease. InboxAgent’s precise classifications enable topic-sensitive, accurate responses every time.
Smarter Ticketing, Less Effort
Automate, streamline, and control every step - from data capture to system correlation.
Why it Matters
Why Our Customers Stay With Aportio
What we know is simple: once teams start using Aportio AI Email Automation, they don’t go back. Why? Because we really understand email.
Because we solve the problems you’ve been wrestling with - alert fatigue, tickets to the wrong customer account, mismatched email chains, email floods, expensive integrations, messy ticket notes, inconsistent classification - in a way no one else has delivered.
We listen. We adapt. And when things do go wrong, our team jumps in fast - so your IT service desk and customer service operation keep moving forward.
That’s why our customers stay. Because Aportio isn’t just software - it’s the partner that makes email automation for IT service desks actually work.
