Eliminate Blind Spots in Customer Service & IT Support

AI Conversation Insights for Emails and more

Analyze sentiment, detect trends, and uncover root causes to improve service quality, reduce churn, and increase revenue - consistently across all channels.

LEARN MORE

Your customers aren’t filling out surveys, but they are giving you data in every email, call, and chat.

The problem? Email is very different to phone calls or chat.

Aportio combines its best of breed understanding of email conversations with analysis of phone transcriptions, chat transcripts, and other conversations to provide a single view of what your customers are asking, regardless of channel.

Turn Data into Actionable Support

Aportio provides Insight in the "why" behind support calls. By combining sentiment analysis, root cause categorization, and AHT (Average Handle Time), teams can pinpoint key pain points - like communication breakdowns.

Actionable insights help reduce confusion and improve satisfaction.

Transform Every Customer Interaction into Insights for Smarter, Proactive Service.

Drive Revenue with Conversation-Driven Insights

Discover what products work

Identify top-performing products, services, and experiences, and prioritize what your very best customers truly value. Spot bottlenecks, repetitive issues, and low-value interactions — then resolve them with clarity and speed.
Beyond the surface

Analyze every conversation, not just a small and biased sample. Generate AI-powered summaries clearly tagged with key themes, emerging trends, and root causes. Back your team’s instincts with trusted data, while challenging outdated assumptions.
No dev help needed

Deploy complete solutions in days, not weeks or months. Write easy natural-language rules and filters with confidence and speed. Seamlessly update, refine, or replace LLM models as new options emerge and your business continues to evolve.