New Page — Aportio Customer Service Solutions

The work slowing down an engineer is not the same as the work buried in a shared inbox. The expertise holding up a sale is different again. And the signals hidden across thousands of customers conversations are another problem entirely.

So Aportio puts AI to work where the work is actually happening.

Meet the products:

INBOXAGENT

APORTIO WORKBENCH

EZYCATALOG

APORTIO INSIGHTS

INBOXAGENT FOR IT SERVICE DESKS

Your engineers weren’t hired to babysit inboxes.

InboxAgent works before the ticket, filtering out what doesn’t belong and turning what does into clean, actionable work for your PSA.

SEE HOW IT WORKS

STILL MANUAL

Read it. Clean it. Classify it.

User and alert emails arrive inconsistent, incomplete and noisy.

INBOXAGENT FIX

Understand it before the queue.

Extract context, apply your logic, consolidate noise and create or update the right record.

HOW IT HELPS

50–70% less triage work.

With 70% fewer alert-driven tickets and 2-4 minutes saved per email - verified.

WORKBENCH FOR SHARED INBOXES

Using a shared inbox? Then you know the problems.

sales@, orders@, accounts@, support@, bookings@. Shared inboxes are where real work arrives, and where it quietly gets lost.

Emails sit unanswered because everyone thought someone else had it. The same message gets read five times and actioned once.

Urgent requests look exactly like newsletters. And nobody can say for sure what's still waiting.

If that sounds like your team, we built this for you.

SEE HOW IT WORKS

THE RISK

Read by everyone. Owned by no one.

Emails need to be opened & read before anyone knows what it is, who it is for, how urgent it is.

APORTIO WORKBENCH FIX

Every email pre-tagged, owned, tracked.

See what each email is and how urgent it is. Automate - Assign - Answer - all in Outlook.

WHERE IT FITS

30%+ of emails handled automatically

Routine emails are dealt with for you, so your team can focus on the ones that need a person.

EZYCATALOG FOR MSP SALES TEAMS

Your sales team shouldn’t need an engineer to build every quote.

The fastest-growing, most profitable MSPs have three things in common: clear pricing, a defined service catalog and a structured discovery process.

The catch is that this usually means dragging a technical expert onto every call.

It doesn't have to. Turn your catalog into a discovery and estimating tool anyone in your sales team can use.

SEE HOW IT WORKS

THE RISK

Complex deals waits for an engineer.

Which services, in what combination, at what price. That knowledge sits in their heads and spreadsheets.

EZYCATALOG FIX

Your engineers' know-how, for every rep.

Guided discovery, the right services and accurate pricing, with your delivery rules built in.

THE RESULT

Faster quotes. Bigger deals. Better margins.

Sales moves opportunities forward on their own and brings engineers in only when it really counts.

INSIGHTS FOR CUSTOMER SERVICE

Your customers are telling you what is wrong. Are you hearing all of it?

Every day, customers explain exactly what's frustrating them in emails, calls and chats. Late deliveries, confusing invoices, the same question asked for the third time.

But most of it is never read beyond the person who handled it. Surveys catch a small slice, someone tags a few tickets by hand, and the rest disappears into the inbox and the call log.

Insights reads every conversation across email, phone and chat, and shows you the themes, the sentiment and the root causes, so you can fix what's actually driving complaints.

SEE HOW IT WORKS

THE RISK

You are only hearing a fraction of it.

Surveys and spot checks miss most of what customers say in their emails, calls and chats.

APORTIO INSIGHTS FIX

Every conversation, analysed together.

Email, phone and chat in one view, with themes, sentiment, trends and root causes surfaced for you.

THE RESULT

Fix the cause, not the complaint.

Give leaders hard evidence of what's going wrong, without another manual tagging exercise.

Built to work inside the environments you already trust.

Technology that fits in - and stands up to scrutiny.

Aportio adds intelligence around your existing systems without asking you to replace the software that you already use to run your business.

WORKS WITH

PSA

ITSM

CRM

CCaaS

Microsoft Outlook

Built for enterprise requirements.

Security and architecture without adding another layer of complexity.

GLOBAL

Multiple global regions on Azure or AWS.

SECURE

ISO 27001

Independent penetration testing

FLEXIBLE

LLM agnostic

No single-model lock-in.

YOUR NEXT STEP

Find the work your people

shouldn’t still be doing.

INBOXAGENT

For IT Service Desks

APORTIO WORKBENCH

For Shared Inbox Work

EZYCATALOG

For Complex MSP Sales

BOOK A DEMO

AI ISN’T ONE JOB.

One AI tool won’t fix every kind of work.

So Aportio puts AI to work where the work is actually happening.

Meet the products:

INBOXAGENT FOR IT SERVICE DESKS

Your engineers weren’t hired to babysit inboxes.

Read it. Clean it. Classify it.

Understand it before the queue.

50–70% less triage work.

WORKBENCH FOR SHARED INBOXES

Using a shared inbox? Then you know the problems.

Read by everyone. Owned by no one.

Every email pre-tagged, owned, tracked.

30%+ of emails handled automatically

EZYCATALOG FOR MSP SALES TEAMS

Your sales team shouldn’t need an engineer to build every quote.

Complex deals waits for an engineer.

Your engineers' know-how, for every rep.

Faster quotes. Bigger deals. Better margins.

INSIGHTS FOR CUSTOMER SERVICE

Your customers are telling you what is wrong. Are you hearing all of it?

You are only hearing a fraction of it.

Every conversation, analysed together.

Fix the cause, not the complaint.

Built to work inside the environments you already trust.

Technology that fits in - and stands up to scrutiny.

Aportio adds intelligence around your existing systems without asking you to replace the software that you already use to run your business.

Built for enterprise requirements.

Security and architecture without adding another layer of complexity.

GLOBAL

SECURE

FLEXIBLE

Find the work your people

shouldn’t still be doing.

INBOXAGENT

For IT Service Desks

APORTIO WORKBENCH

For Shared Inbox Work

EZYCATALOG

For Complex MSP Sales

INSIGHTS

Conversation Intelligence