Eliminate Inbox Backlog, Speed Up Replies

AI Email Automation for Customer Service Teams

Reduce first response times by up to 50% with AI-powered triage, classification, and routing - improving CSAT scores, cutting queues, and boosting agent productivity.

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From Inbox to Action - Immediately - Without Agent Triage

Customer Service teams are drowning in email - and most customer service tools don’t fix it.

Messages sit for 1–8 hours, or more, before an agent even looks at them - because they don’t know which ones are important until they open them.

Aportio triages every message, auto-resolves routine requests and routes exceptions to the right place.

Result: Faster responses, less work, smaller backlogs, and stronger SLA compliance at enterprise scale.

Save Money, Improve Service and Team Morale

Effortless Setup, Endless Possibilities

Get started with easy-to-structure email templates, flexible LLM model choices, simple user access controls, and more.

Why it Matters

Email is still the backbone of customer services. Most businesses have as many emails as phone calls.
But CCaaS tools are made to handle phone calls and CRM tools are made for sales. Neither are made to manage service.
Emails are expensive to handle - burning 2-5 minutes of agent time just to triage and work out the next step.
Emails are treated as an afterthought - sitting for 1-8 hours or more before someone gets to it - event if urgent!
Customers switch to calling, overburdening the team managing calls - who have enough on their plate already.

Insurance Provider

Minimize repetitive admin and burnout. Fee experts to focus on complex issues. Improve agent morale and retention
Travel Package Provider

Tagging emails reduces triage time by 20%-30%, ensuring that important emails are attended to fast.
Home Appliances

AI-driven triages slash email processing time and highlight what customers are really asking for.
Customer Service BPO

Standardize email triage across tools, handling simple queries so staff can focus on more complex issues.
Telecoms Provider

Route customers to the right place to find out about outages and updates without asking the agent.